Built for tour & experience operators

A simpler way to turn guests
into repeat customers.

Collect guest information, reward repeat visits, and stay connected through email and text — without replacing the tools you already use.

Get started today See how it works

Who this is for

Any operator who sells an experience, not a product.

🍷

Wine & vineyard tours

🎣

Fishing charters

🤿

Dive shops & snorkel tours

🚣

Kayak & paddleboard rentals

🐋

Whale watching & eco tours

🍳

Cooking & culinary experiences

🪓

Axe throwing & entertainment

🔐

Escape rooms

🐴

Horseback riding

📸

Photography & sightseeing tours

If you take bookings and want guests to come back, Guide&Hold fits.

Sound familiar?

Most booking platforms capture transactions, not relationships.

📋

Paper punch cards get lost

Guests forget them, they fall apart, and you have no idea who your loyal customers actually are.

🔁

Guests book once and disappear

Your booking platform captures transactions, not relationships. There is no built-in reason for guests to come back.

📣

No way to reach past guests

You have hosted hundreds of guests but have no channel to bring them back when things slow down.

What about guests who only visit once?

It's a fair question. Not every guest will become a regular — but more will than you think. Annual vacationers come back every year. Locals book again for birthdays, anniversaries, and corporate outings. Happy guests refer friends and family. Guide&Hold works on all of it.

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Annual visitors

Seasonal travelers who return every year respond to well-timed win-back messages.

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Local guests

Residents book repeatedly for special occasions — loyalty rewards keep them choosing you.

👥

Referrals

A guest who earned a reward is far more likely to recommend you to someone who has never visited.

Up and running in minutes

No app for your guests to download. No complicated setup for you.

Create your loyalty program

Set up a guest rewards program in minutes. Choose your reward and how guests earn it — stamps or points.

Collect guest information

Share a link or QR code. Guests sign up with their name, email, and phone — no app download, no friction.

Reward repeat visits

Automated emails and texts keep guests engaged. Win-back messages go out to customers before they forget you.

Everything in one place

Your dashboard shows active loyalty programs, enrolled customers, rewards redeemed, and SMS usage at a glance.

Everything your booking platform left out

Simple loyalty and rewards software built for operators who sell experiences.

No app required

Guests access their rewards via a link in their email. Nothing to download, nothing to forget.

Keep your booking platform

Already on a booking platform? Keep it. Guide&Hold runs alongside whatever you use — no migration required.

SMS + email outreach

Automated welcome messages, milestone nudges, and win-back sequences keep guests coming back.

Unlimited guests

All plans include unlimited guest enrollments. You only pay for SMS volume, not headcount.

Stamps or points

Punch card style stamps for simple programs, or points for spend-based rewards. You choose at setup.

Staff check-in verification

Staff award stamps directly at check-in using a secure PIN. No way to game the system, no manual tracking.

Loyalty without the complicated software

Guide&Hold is built for businesses that want a simple guest rewards program without switching POS systems, managing memberships, or adopting an oversized CRM.

No subscription program. No complicated POS migration.
Just a simple way to recognize guests and give them a reason to return.

Your data, your business

Your guests should belong to you.

Booking platforms own the transaction. Guide&Hold gives you the relationship. Every guest who enrolls in your loyalty program is yours — their contact details, their history, their rewards. Export your full guest list anytime. No platform can take that from you.

Start building your list

How it stacks up

Guide&Hold works alongside your current booking platform — not against them.

Guide&Hold

Paper punch cards

Email tool only

No app required for guests

✓

✗

✓

Digital guest tracking

✓

✗

Staff check-in verification

✓

✗

Automated loyalty sequences

✓

✗

SMS outreach

✓

✗

Redemption codes

✓

✗

Works alongside any booking platform

✓

~ Partial support. Email tools can send sequences but usually have no loyalty mechanics, check-in flow, or redemption codes.

Simple pricing, no surprises

30-day money-back guarantee on all plans.

Think in bookings, not subscriptions

A single recovered guest returning to a $300 experience covers nearly 6 months of the Stamp plan. One repeat booking on a $600 charter covers the Reward plan for 7 months. Guide&Hold only needs to work once in a while to pay for itself.

Stamp

$49/mo

Perfect for getting started with a single loyalty program.

✓ 1 program

✓ Punch card mechanic

✓ 250 SMS/month

✓ Unlimited guests

✓ Email outreach

Get started

Still have questions?

Visit our FAQ page for answers to common questions about how Guide&Hold works, pricing, and getting set up.

View FAQ →

Ready to build repeat guests?

Get started today. No commitment, cancel anytime.